Privacy Policy
Your privacy is our priority. Learn how we collect, use, and protect your information.
Policy Information
Last Updated
January 2025
Effective Date
January 1, 2025
Data Controller
AptaServus Technology LLP
Operating as SutraLogik
Privacy Contact
sutralogik@gmail.com
Our Commitment
At SutraLogik, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data in compliance with applicable privacy laws.
1. Information We Collect
Personal Information: Name, email address, phone number, company details when you contact us or use our services.
Project Information: Details about your project requirements, business needs, and technical specifications.
Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited.
Communication Records: Emails, chat messages, and other communications between you and our team.
Payment Information: Billing details and transaction records (processed securely through third-party payment processors).
2. How We Use Your Information
Service Delivery: To provide, maintain, and improve our development, AI/data science, and digital marketing services.
Communication: To respond to your inquiries, provide customer support, and send service-related notifications.
Project Management: To plan, execute, and deliver your projects effectively.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Business Operations: To analyze usage patterns, improve our services, and develop new offerings.
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties.
Service Providers: We may share information with trusted third-party service providers who assist in our operations (hosting, analytics, payment processing).
Legal Requirements: We may disclose information when required by law or to protect our rights and safety.
Business Transfers: In the event of a merger or acquisition, your information may be transferred as part of the business assets.
Consent: We may share information with your explicit consent for specific purposes.
4. Data Security
We implement industry-standard security measures to protect your personal information.
Data Encryption: All sensitive data is encrypted both in transit and at rest.
Access Controls: Limited access to personal information on a need-to-know basis.
Regular Audits: We conduct regular security assessments and updates to our systems.
Incident Response: We have procedures in place to respond to any security breaches promptly.
5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy.
Project Data: Client project data is retained for the duration of the project and up to 2 years after completion for support purposes.
Communication Records: Email and chat records are retained for up to 3 years for customer service purposes.
Legal Requirements: Some information may be retained longer to comply with legal obligations.
Data Deletion: You can request deletion of your personal information, subject to legal and contractual obligations.
6. Your Rights and Choices
Access: You have the right to access and review the personal information we hold about you.
Correction: You can request correction of inaccurate or incomplete personal information.
Deletion: You can request deletion of your personal information, subject to certain limitations.
Portability: You can request a copy of your personal information in a structured, machine-readable format.
Opt-out: You can opt-out of marketing communications at any time.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyze website usage.
Essential Cookies: Required for basic website functionality and cannot be disabled.
Analytics Cookies: Help us understand how visitors interact with our website.
Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.
Cookie Control: You can manage cookie preferences through your browser settings.
8. Third-Party Services
Our website may contain links to third-party websites or services that have their own privacy policies.
We are not responsible for the privacy practices of third-party services.
We recommend reviewing the privacy policies of any third-party services you use.
Integration services (payment processors, analytics tools) are governed by their respective privacy policies.
9. International Data Transfers
Your information may be transferred to and processed in countries other than India.
We ensure appropriate safeguards are in place for international data transfers.
We comply with applicable data protection laws regarding cross-border data transfers.
Third-party service providers are required to maintain adequate data protection standards.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
We will notify you of any material changes by posting the updated policy on our website.
The 'Last Updated' date at the top of this policy indicates when it was last revised.
Your continued use of our services after any changes constitutes acceptance of the updated policy.
Privacy Questions or Concerns?
If you have any questions about this Privacy Policy or how we handle your personal information, please do not hesitate to contact us:
sutralogik@gmail.com
AptaServus Technology LLP
3 No. Camp, Kestoper, 700102
Kolkata, West Bengal, India